Client Care Charter
Our commitment to you...
- We will agree with you in advance the level of service you need
- We will respect your interests
- We will keep your business confidential
- We will discuss with you what you hope to achieve and agree with you in writing what clear legal advice would be a realistic result
- We will give you clear legal advice you can understand
- We will make sure you understand the risks involved in following your instructions
- We will charge only what we have agreed with you in writing in advance. If we cannot fix a fee, we will agree the basis of our charges with you and give you clear advice of the total cost
If we cannot give you an idea of the total cost, we will...
- Give you a general forecast, with a possible range of costs
- Explain why a forecast is not possible but indicate costs for each stage of the matter; or
- Agree a cost limit and review date.
